Refund in Case of Payment Failure or Double Payment

If your payment fails, gets stuck, or you are charged more than once, don’t worry — such issues are usually temporary and resolved automatically.

Common Scenarios

Payment Failed but Money Deducted

In some cases, your transaction may not complete successfully, but the amount may still be temporarily held by your bank. This situation is common and can often resolve itself.

Double Payment / Duplicate Transaction

This occurs when the same booking is charged twice due to a retry or network issue. Such errors are typically rectified by our systems.

What Happens Next

Failed transactions are automatically reversed, and any extra payments (if applicable) are refunded after verification.

Refund Timeline

Refunds are usually processed within 5–7 working days, but this may vary depending on your bank or payment method.

What You Should Do

If the amount is not reversed automatically, please contact Roamyards support and provide the following information:

• Transaction ID
• Payment screenshot
• Registered email

Policy Reference

For complete details on the following, please refer to our Terms & Conditions:

• Refund conditions
• Processing timelines
• Payment-related terms

https://roamyards.com/page/terms-conditions

Frequently Asked Questions

Will I lose my money?

No, your money is safe and will be refunded.

Do I need to request a refund?

Usually not, but you can contact support if the refund is delayed.

Important Notes

• Avoid making multiple payments for the same booking.
• Always wait for confirmation before retrying.